Shipping Policy

Thank you for shopping with AURA.

We aim to process and ship all orders as quickly as possible while ensuring every product meets our quality standards.

Order Processing

Orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing may take slightly longer.

Estimated Delivery Times

Europe: 5–10 business days

United States: 5–10 business days

Rest of the World: 7–15 business days

Delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout unless free shipping is offered as part of a promotion.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. AURA is not responsible for delays or losses caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at support.auracarseu@gmail.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact

For any shipping-related questions, please contact us at:

support.auracarseu@gmail.com