Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be unused, unworn, in its original condition and packaging, with all tags attached. Proof of purchase is also required.

How to Request a Return

To request a return, please contact us at support.auracarseu@gmail.com before sending the item back. We will provide you with the return instructions and address.

Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items

Please check your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can assist you.

Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, beauty or personal care products, hazardous materials, and gift cards. Sale items may also be non-returnable.

Exchanges

If you would like a different item, the quickest option is to return the original item and place a new order once your return has been accepted.

EU Right of Withdrawal

For orders shipped to the European Union, you have the right to cancel your order within 14 days of receiving it, without giving a reason, subject to applicable law and the conditions stated above.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

If you have any questions about returns or refunds, please contact us at support.auracarseu@gmail.com.